Phoenixforcats (“we” and “us”) is the operator of (https://www.phoenixforcats.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase.
In this instance, we will fulfill the available products to you and contact you about whether you would prefer to await restocking of the backordered item or prefer us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Returns

There are no returns once items have been shipped to the requested destination.

4. Delivery Terms

4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2–7 days.

4.2 Transit Time Internationally
Orders are dispatched within 24 to 48 hours. Transit time depends on the shipping method selected and the conditions of the provider. Phoenixforcats is not responsible for any delays caused by the shipping provider.

4.3 Dispatch Time
Orders are usually dispatched within 2–4 business days of payment.
Our warehouse operates Monday to Friday during standard business hours, except on national holidays. In those cases, we do our best to minimize delays.

4.4 Change of Delivery Address
We can change the delivery address at any time before the order has been dispatched.

4.5 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link to follow the progress of their shipment based on the latest updates from the shipping provider.

6. Parcels Damaged In Transit

Phoenixforcats is not responsible for any damage that occurs during transit. Claims must be made directly with the selected shipping provider, as this is a third-party service.

7. Customer Service

For all customer service enquiries, please contact us at info@phoenixforcats.com.